Position title
Capgemini Recruitment 2023 - All India Jobs - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD27,000-USD35,800 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Capgemini Recruitment 2023

The Help Desk Analyst is responsible for providing technical support to end users of Capgemini's IT systems. This includes answering questions, troubleshooting problems, and resolving incidents. The Help Desk Analyst must have a strong understanding of IT concepts and be able to communicate effectively with end users.



Capgemini Jobs near me

Responsibilities:

  • Answer user queries via phone, email, or chat
  • Troubleshoot technical problems
  • Escalate complex issues to the appropriate team
  • Document all incidents and resolutions
  • Maintain knowledge base of IT solutions
  • Stay up-to-date on new technologies



Capgemini Careers

Skills:

  • Strong technical knowledge of IT systems
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Excellent problem-solving skills
  • Ability to work under pressure
  • Customer service orientation

Qualifications:

  • Bachelor's degree in Information Technology or a related field
  • 1-3 years of experience in a Help Desk role
  • Proficiency in Windows, Linux, and Microsoft Office
  • Strong customer service skills
Important Links

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Date posted
August 19, 2023
Valid through
December 31, 2023
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Position: Capgemini Recruitment 2023 - All India Jobs - Help Desk Post

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