Capgemini Recruitment 2023-24

Calling all people-centric individuals with a passion for making a difference! Capgemini, a global leader in consulting, technology services, and digital transformation, is searching for bright and enthusiastic Customer Service Trainees to join our dynamic team in [City, Country]. In this rewarding role, you'll be on the frontline of client satisfaction, ensuring exceptional service while shaping your future in the exciting world of customer service.

Capgemini Jobs near me

Responsibilities:

• Customer Champion: Provide prompt, professional, and personalized support to clients across various channels (phone, email, chat).
• Problem Solver: Actively listen to client concerns, identify issues, and proactively offer solutions, exceeding expectations whenever possible.
• Knowledge Master: Acquire and retain in-depth knowledge of Capgemini's services, products, and client needs to provide accurate and efficient support.
• Relationship Builder: Develop strong relationships with clients, fostering trust and building long-term loyalty.
• Continuous Learner: Embrace ongoing training and development opportunities to hone your customer service skills and stay ahead of the curve.
• Team Player: Collaborate effectively with colleagues across departments to ensure seamless client experiences and resolve complex issues.

Capgemini Careers

Skills:

• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences.
• Empathy and Active Listening: A genuine passion for helping others and the ability to understand and address client needs with care and compassion.
• Problem-Solving Savvy: A resourceful and analytical mind, adept at identifying issues and developing creative solutions to resolve client concerns.
• Technical Aptitude: Basic understanding of computers and common software applications.
• Adaptability and Learning Agility: A willingness to learn new things quickly and adapt to changing client needs and priorities.
• Teamwork and Collaboration: The ability to work effectively within a team environment, sharing knowledge and supporting colleagues.