Capgemini Recruitment 2023-24

As a Help Desk Analyst at Capgemini, you'll be the first line of defense for internal and external clients experiencing technical difficulties. You'll analyze issues, diagnose problems, and implement solutions to keep Capgemini's operations running smoothly. From password resets to software troubleshooting, you'll be the tech hero who keeps the wheels turning.

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Responsibilities:

• Respond to inbound inquiries from clients via phone, email, and chat, identifying and understanding their technical issues.
• Diagnose and troubleshoot a wide range of technical problems related to hardware, software, networks, and applications.
• Provide clear and concise instructions to clients to resolve their issues efficiently.
• Escalate complex issues to senior technicians or support teams when necessary.
• Document all interactions and resolutions for future reference and knowledge sharing.
• Maintain accurate records of client interactions and service level agreements (SLAs).
• Stay up-to-date on the latest technologies and troubleshooting techniques.
• Foster positive relationships with clients and build trust through excellent communication and problem-solving skills.

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Skills:

• Minimum High School diploma or equivalent, preferably with some technical training or experience.
• Strong understanding of basic computer hardware, software, and networking concepts.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Patience, empathy, and a strong customer service orientation.
• Proficiency in Microsoft Office Suite and other relevant technical tools.