BYJU'S Recruitment 2023

The Help Desk Worker is responsible for providing technical support to customers via phone, email, and chat. This includes troubleshooting software and hardware issues, answering questions about products and services, and resolving customer complaints. The Help Desk Worker must be able to work independently and as part of a team, and must have excellent customer service skills.

BYJU'S Jobs near me

Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot software and hardware issues
• Answer questions about products and services
• Resolve customer complaints
• Escalate complex issues to the appropriate level of support
• Maintain customer records
• Stay up-to-date on the latest product and technical information
• Work independently and as part of a team
• Provide excellent customer service

BYJU'S Careers

Skills and Qualifications:

• High school diploma or equivalent
• 1-2 years of experience in customer service or technical support
• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Proficiency in Microsoft Office Suite
• Experience with customer relationship management (CRM) software is a plus