Ambuja Cement Recruitment 2024

The Customer Service Specialist is responsible for providing excellent customer service to Ambuja Cement customers. This includes answering phone calls, responding to emails, and resolving customer issues in a timely and efficient manner. The ideal candidate will have a strong understanding of Ambuja Cement's products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer phone calls and respond to emails from customers regarding Ambuja Cement products and services.
• Resolve customer issues in a timely and efficient manner.
• Escalate complex issues to the Customer Service Manager or other appropriate personnel.
• Document all customer interactions in the customer service system.
• Stay up-to-date on Ambuja Cement's products and services.
• Provide training to other customer service representatives.

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Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Knowledge of Ambuja Cement's products and services.