Adidas Recruitment 2024

As our Front Desk Manager in North Dumdum, you'll be the captain of the customer experience, ensuring every athlete who walks through our doors feels welcome, informed, and equipped to reach their full potential. You'll wear multiple hats, from managing cash transactions and inventory to providing product knowledge, resolving customer inquiries, and fostering a positive and energetic atmosphere on the shop floor. Your leadership skills, problem-solving abilities, and unwavering commitment to customer satisfaction will be key in driving sales, building brand loyalty, and contributing to Adidas' continued success in the region.

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Responsibilities

• Oversee the day-to-day operations of the front desk, ensuring smooth workflow and efficient customer service.
• Manage cash transactions accurately and securely, adhering to company policies and procedures.
• Maintain and update inventory levels, ensuring product availability and preparing purchase orders as needed.
• Greet and assist customers, providing product knowledge and recommendations to enhance their shopping experience.
• Handle customer inquiries and complaints efficiently, finding solutions to ensure satisfaction.
• Upsell and cross-sell Adidas products and accessories to drive sales and revenue growth.
• Foster a positive and welcoming team environment, motivating and supporting team members to achieve their goals.
• Monitor store security and implement loss prevention measures to protect merchandise.
• Maintain a clean and organized store environment, upholding Adidas' brand image.

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Skills

• Minimum Bachelor's degree in Retail Management, Business Administration, or a related field (preferred).
• 2-3 years of experience in a retail management role, preferably within the sportswear industry.
• Proven track record of exceeding sales targets and providing exceptional customer service.
• Strong leadership and team management skills with the ability to motivate and delegate effectively.
• Excellent communication, interpersonal, and problem-solving skills to handle challenging situations.
• Proficiency in cash handling, inventory management, and basic point-of-sale systems.
• Positive and passionate about sports and the Adidas brand.
• Fluency in Bengali and English is essential.