Accenture Recruitment 2023

The Customer Success Associate is responsible for providing support to clients to ensure their success with Accenture's products and services. This includes onboarding clients, providing training and support, and troubleshooting issues. The Customer Success Associate will also work with clients to identify opportunities for improvement and to ensure that they are getting the most out of their investment.

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Responsibilities:

• Onboard new clients and provide training and support
• Troubleshoot issues and resolve customer complaints
• Identify opportunities for improvement and work with clients to implement them
• Maintain a strong relationship with clients and keep them up-to-date on Accenture's products and services
• Report on customer satisfaction and identify trends
• Work with other teams to ensure that clients are getting the best possible service

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Skills:

• Excellent customer service skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written
• Ability to learn new technologies quickly
• Ability to work under pressure and meet deadlines

Qualifications:

• Bachelor's degree in a related field
• 1-2 years of experience in customer service or a related field
• Experience with CRM software
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team