Accenture Recruitment 2023-24

We are seeking talented and passionate individuals to join our team as Client Service Specialists. In this dynamic role, you will play a crucial part in building and maintaining strong relationships with our clients, ensuring their satisfaction and success.

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Responsibilities:

• Act as the primary point of contact for assigned clients, understanding their needs and challenges.
• Proactively communicate project updates, milestones, and potential roadblocks to clients.
• Manage client expectations and ensure deliverables meet their requirements.
• Gather client feedback and implement necessary improvements to service and solutions.
• Identify and develop cross-selling and upselling opportunities to expand client relationships.
• Prepare reports and presentations for internal and client stakeholders.
• Collaborate effectively with internal teams (technical, delivery, etc.) to ensure seamless project execution.

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Skills:

• Bachelor's degree in business administration, communications, or a related field (preferred).
• 1+ years of experience in client service, account management, or a similar role.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong organizational and time management skills, with the ability to handle multiple priorities effectively.
• Proven ability to analyze client needs and translate them into actionable solutions.
• Proficiency in Microsoft Office Suite and CRM software (preferred).
• Customer-centric mindset with a passion for exceeding expectations.