Jio Recruitment 2023-24

Jio, a revolutionary force in India's telecom landscape, has transformed the way millions connect and experience the digital world. We're a customer-centric company driven by innovation, offering a robust network, diverse services, and exceptional care. As a Customer Success Manager at Jio, you'll play a pivotal role in ensuring our customers thrive in this connected era.

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Responsibilities

• Be the trusted advisor for assigned customer segments, proactively understanding their needs and challenges.
• Develop and implement personalized success plans, tailoring solutions to maximize customer value and satisfaction.
• Drive adoption and engagement with Jio's products and services through proactive outreach, education, and training.
• Monitor customer health metrics, identifying potential issues and proactively resolving them to prevent churn.
• Build strong relationships with customers, fostering open communication and exceeding expectations.
• Analyze customer data and feedback to identify areas for improvement and contribute to product and service enhancements.
• Collaborate with internal teams (technical support, marketing, etc.) to ensure seamless customer journeys.

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Skills

• A passionate and results-oriented individual with a genuine desire to help customers succeed.
• Excellent communication and interpersonal skills, building rapport and trust with diverse audiences.
• Strong analytical and problem-solving abilities, identifying root causes and crafting effective solutions.
• Proficient in relationship management, actively listening and understanding customer needs.
• A data-driven approach, leveraging insights to optimize customer success strategies.
• Excellent written and verbal communication skills, presenting information clearly and persuasively.
• Ability to work independently and as part of a team, demonstrating initiative and a positive attitude.
• Proficiency in CRM software and data analysis tools is a plus.