Wipro Recruitment 2023-24

As a Client Service Specialist at Wipro, you will be the backbone of our client relationships. You will play a pivotal role in ensuring seamless communication, exceeding client expectations, and building long-term partnerships.

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Responsibilities:

• Act as the primary point of contact for assigned clients, managing all communication channels.
• Proactively understand client needs and requirements, providing customized solutions and exceeding expectations.
• Develop and maintain strong relationships with clients, fostering trust and collaboration.
• Monitor client satisfaction and address any concerns promptly and effectively.
• Prepare and present reports on client projects and performance metrics.
• Coordinate with internal teams to ensure timely and efficient project delivery.
• Stay updated on industry trends and Wipro's service offerings to provide informed recommendations to clients.

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Skills:

• • Bachelor's degree in any relevant field, like Business Administration, Communication, or Technical domain.
  • Minimum 2 years of experience in client service or account management roles.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust.
  • Strong analytical and problem-solving skills to identify and resolve client issues.
  • Active listening skills to understand client needs and concerns accurately.
  • Proficiency in written and verbal communication, with a focus on clarity and conciseness.
  • Ability to work independently and as part of a team in a fast-paced environment.

• Strong organizational and time management skills to handle multiple priorities effectively.
• Proficiency in Microsoft Office Suite and relevant customer relationship management (CRM) software.