Zomato Recruitment 2023-24

We are looking for a passionate and customer-centric individual to join our growing team as a Front Desk Manager. In this role, you will play a crucial role in ensuring a positive first impression and smooth operation of our office.

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Responsibilities:

• Oversee the daily operations of the front desk, including welcoming visitors, directing them to the appropriate personnel, and managing reception area logistics.
• Manage the office calendar and schedule meetings and appointments.
• Screen and manage incoming calls and inquiries.
• Handle mail and courier deliveries.
• Maintain office supplies and inventory.
• Provide administrative support to other departments as needed.
• Ensure the office environment is clean, organized, and professional.
• Uphold Zomato's brand image and values in all interactions.
• Stay updated on company policies and procedures.
• Identify and implement ways to improve the efficiency and effectiveness of the front desk operations.

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Skills:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• 2+ years of experience in a front desk or customer service role.
• Exceptional communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Professional demeanor and excellent customer service skills.
• Problem-solving and conflict resolution skills.
• Proficient in computer skills and Microsoft Office Suite.
• Attention to detail and accuracy.
• Fluency in English (both written and spoken) is mandatory.
• Experience in the hospitality or food service industry is a plus.