HDFC Bank Recruitment 2023

The Mobile Banking Executive is responsible for providing customer support for HDFC Bank's mobile banking app. This includes answering customer questions, resolving issues, and providing training on how to use the app. The ideal candidate will have a strong understanding of mobile banking and be able to communicate effectively with customers.

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Responsibilities:

• Answer customer calls and emails regarding mobile banking issues.
• Resolve customer issues related to account access, transactions, and settings.
• Provide training to customers on how to use the mobile banking app.
• Escalate complex issues to the Mobile Banking Manager or other technical staff.
• Keep up-to-date on the latest mobile banking features and changes.

HDFC Bank Careers

• Skills:
  • Strong understanding of mobile banking and its features.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure and meet deadlines.
  • Excellent problem-solving skills.

  Qualifications:

  • Bachelor's degree in a related field or equivalent experience.
  • 1-2 years of experience in customer service or a related field.
  • Strong understanding of banking products and services.