Lenskart Recruitment 2023-24

Lenskart, India's leading omnichannel eyewear retailer, is searching for bright and enthusiastic Customer Care Agents to join our dynamic team in [City, Country]. In this rewarding role, you'll be the eyes and ears of Lenskart, ensuring exceptional customer experiences while shaping the future of eyewear through personalized care and support.

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Responsibilities

• Customer Champion: Provide prompt, professional, and friendly support to customers across various channels (phone, email, chat).
• Problem Solver: Actively listen to customer concerns, identify issues, and proactively offer solutions, exceeding expectations whenever possible.
• Lenskart Expert: Acquire and retain in-depth knowledge of Lenskart's products, services, and policies to provide accurate and efficient support.
• Relationship Builder: Develop strong relationships with customers, fostering trust and building long-term loyalty.
• Feedback Facilitator: Gather valuable customer feedback and suggestions to improve Lenskart's offerings and customer experience.
• Team Player: Collaborate effectively with colleagues across departments to ensure seamless customer journeys and resolve complex issues.

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Skills

• Excellent Communication Skills: Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical audiences.
• Empathy and Active Listening: A genuine passion for helping others and the ability to understand and address customer needs with care and compassion.
• Problem-Solving Savvy: A resourceful and analytical mind, adept at identifying issues and developing creative solutions to resolve customer concerns.
• Technical Aptitude: Basic understanding of computers and common software applications.
• Adaptability and Learning Agility: A willingness to learn new things quickly and adapt to changing customer needs and priorities.
• Teamwork and Collaboration: The ability to work effectively within a team environment, sharing knowledge and supporting colleagues.