Dhani Recruitment 2023-24

As a Customer Care Executive at Dhani, you will be the face of our company and play a crucial role in ensuring customer satisfaction. You will be responsible for providing prompt and accurate assistance to our customers through various channels like phone, email, and chat. You will be the first point of contact for resolving customer queries and complaints, and your dedication to excellent service will be instrumental in building trust and loyalty among our customers.

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Responsibilities

• Respond to customer inquiries and complaints through phone, email, and chat.
• Provide accurate and timely information on Dhani's products and services.
• Resolve customer issues effectively and efficiently.
• Escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions.
• Contribute to improving customer service processes and procedures.
• Uphold Dhani's brand image and values in every interaction.

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Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in written and verbal communication.
• Excellent customer service skills.
• Patience and empathy.
• Ability to work in a fast-paced environment.
• Bachelor's degree in any field (preferred).
• Minimum 1 year of experience in customer service (freshers with exceptional skills and zeal will be considered).
• Strong knowledge of financial and healthcare terminology (desirable).