HavellsRecruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Havells customers. This includes answering phone calls, responding to emails, and resolving customer issues in a timely and efficient manner. The ideal candidate will have a strong understanding of Havells products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer phone calls and respond to emails from customers regarding Havells products and services.
• Troubleshoot customer issues and provide solutions.
• Escalate complex issues to the Customer Support Manager or other technical staff.
• Document all customer interactions in the customer support system.
• Keep up-to-date on the latest Havells products and services.
• Provide training to customers on how to use Havells products and services.

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Skills:

• Strong understanding of Havells products and services.
• Excellent communication skills, both written and verbal.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.

Qualifications:

• Bachelor's degree in a business-related field or equivalent experience.
• 1-2 years of experience in a customer service role.