Dhani Recruitment 2024

As a Customer Success Associate at Dhani, you'll be the friendly voice (or email!) behind our exceptional customer service. You'll be the first point of contact for our valued customers, ensuring their Dhani experience is smooth, delightful, and financially empowering. From resolving queries to providing guidance, you'll play a crucial role in building trust, fostering loyalty, and making sure our customers feel like they're part of the Dhani family.

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Responsibilities

• Customer Care Superhero: Address customer inquiries and concerns promptly and efficiently, ensuring their issues are resolved to their satisfaction.
• Financial Literacy Guru: Educate customers about Dhani's products and services, providing clear and concise explanations to empower them to make informed financial decisions.
• Proactive Problem-Solver: Anticipate potential customer needs and proactively offer solutions to prevent issues before they arise.
• Data Detective: Analyze customer data to identify trends and opportunities for improvement, and use insights to personalize the customer experience.
• Relationship Builder: Build rapport with customers, actively listen to their feedback, and go the extra mile to exceed their expectations.
• Team Player: Collaborate effectively with other customer success associates, product teams, and other departments to ensure seamless customer support.

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Skills

• Minimum Bachelor's degree in any discipline preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging situations with empathy and professionalism.
• Strong problem-solving and analytical skills, with the ability to think critically and identify solutions.
• Patience and a positive attitude, with the ability to stay calm under pressure.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the Indian financial services landscape preferred.