Dhani Recruitment 2024

Dhani, India's leading micro-lending platform, is on the hunt for passionate and empathetic Client Service Specialists to join our growing team. In this role, you'll be the backbone of our customer experience, ensuring our borrowers receive friendly, efficient, and personalized support throughout their financial journey.

Dhani Jobs Near Me

Responsibilities:

• Provide exceptional customer service: Answer phone calls, emails, and chat inquiries from borrowers, addressing their concerns promptly and courteously.
• Offer financial guidance and support: Explain Dhani's loan products and terms clearly, assisting borrowers in choosing the right loan for their needs.
• Process loan applications and manage documentation: Collect and verify borrower information, ensuring accuracy and compliance with regulations.
• Resolve customer issues efficiently: Work with borrowers to identify and resolve any problems they may encounter with their loans or accounts.
• Build positive relationships: Foster trust and rapport with borrowers, creating a loyal and satisfied customer base.

Dhani Careers

Skills:

• Excellent communication and interpersonal skills: Build rapport with customers from diverse backgrounds, actively listen to their concerns, and communicate effectively to resolve issues.
• Empathy and problem-solving skills: Understand customer needs, identify solutions, and provide helpful and reassuring support.
• Strong administrative and organizational skills: Manage multiple tasks efficiently, prioritize effectively, and maintain accurate records.
• Computer proficiency: Proficient in using CRM systems, loan processing software, and other relevant office applications.
• Adaptability and resilience: Thrive in a fast-paced environment, handle challenging situations with composure, and embrace ongoing learning and development.