Tata Play Recruitment 2024

Tata Play, India's leading pay-TV and OTT platform, is searching for bright and resourceful minds to join their dynamic team as Help Desk Associates in 2024. If you thrive in fast-paced environments, possess a deep understanding of technology, and love exceeding customer expectations, then Tata Play is the perfect place for you to make a real difference in people's entertainment experiences.

Tata Play Jobs near me

Responsibilities:

• Provide prompt and accurate technical and service support to Tata Play subscribers across various channels (phone, email, chat).
• Troubleshoot technical issues with set-top boxes, remote controls, internet connectivity, and other Tata Play services.
• Assist customers with subscription plans, channel packages, payment options, and account management tasks.
• Actively listen to customer concerns, empathize with their challenges, and resolve issues effectively.
• Document customer interactions and maintain accurate records for future reference.
• Stay updated on new Tata Play features, promotions, and technological advancements.

Tata Play Careers

Skills:

• High school diploma or equivalent degree (preferred).
• Minimum 1 year of experience in customer service or technical support roles.
• Strong understanding of basic electronic devices and internet functionality.
• Excellent communication and interpersonal skills with the ability to actively listen, build rapport, and resolve conflicts effectively.
• Proficiency in computer skills and CRM tools.
• Ability to work independently and manage multiple customer interactions simultaneously.
• Positive attitude, patience, and a genuine desire to help others.