Emami Recruitment 2024

Emami, a leading Indian conglomerate renowned for its diverse range of healthcare and consumer products, is searching for bright and dedicated minds to join their dynamic team as Customer Success Managers in 2024. If you thrive in fast-paced environments, possess exceptional communication skills, and love exceeding customer expectations, then Emami is the perfect place for you to combine your business acumen with your human touch and champion the success of every Emami customer.

Emami Jobs near me

Responsibilities:

• Proactively identify and address customer needs, concerns, and challenges related to Emami products and services.
• Develop and implement personalized customer success plans to drive engagement, satisfaction, and loyalty.
• Provide ongoing support and guidance to customers through various channels (phone, email, chat).
• Analyze customer data and feedback to identify trends, improve customer experience, and optimize communication strategies.
• Collaborate with internal teams (sales, marketing, product development) to ensure a seamless and personalized customer journey.
• Track and measure key customer success metrics (retention rates, satisfaction scores) and report on progress.
• Stay updated on industry trends and best practices in customer success and relationship management.

Emami Careers

Skills:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred).
• Minimum 2 years of experience in customer service or account management roles.
• Proven track record of successfully building and nurturing customer relationships.
• Excellent communication and interpersonal skills with the ability to actively listen, build rapport, and resolve issues effectively.
• Proficiency in CRM tools and data analysis.
• Ability to work independently and manage multiple customer accounts simultaneously.
• Strong analytical and problem-solving skills to identify and address customer concerns proactively.
• Positive attitude and a genuine desire to help others succeed.