Google Recruitment 2024

As a Google Customer Service Manager in our 2024 recruitment drive, you'll play a pivotal role in shaping the experience our customers have with Google's diverse range of products and services. You'll be at the forefront of our commitment to customer satisfaction, leading and empowering a team of dedicated professionals to deliver world-class support.

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Responsibilities:

• Lead with passion and purpose: Foster a positive and collaborative environment where your team thrives and takes pride in delivering exceptional customer service.
• Empower your team to shine: Develop and coach your team members, helping them hone their skills and reach their full potential.
• Champion the customer voice: Drive continuous improvement by gathering and analyzing customer feedback, ensuring their needs are always at the heart of everything we do.
• Navigate challenges with agility: Think on your feet, solve problems creatively, and make quick decisions to keep your team on track and customers satisfied.
• Be a Google champion: Embody Google's values of innovation, collaboration, and user-centricity, inspiring your team and representing Google with pride.

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Skills:

• Minimum Bachelor's degree in any discipline with 5+ years of experience in a leadership role, preferably in customer service or a related field.
• Proven track record of building and motivating high-performing teams.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent analytical and data-driven decision-making abilities.
• Deep understanding of customer service best practices and a passion for exceeding expectations.
• Familiarity with Google products and services a plus.