ITC Limited Recruitment 2024

As a Customer Support Engineer at ITC Limited, you'll be the tech superhero behind the scenes. You'll wear many hats, from troubleshooting technical issues with ITC products and services to providing clear and concise guidance to customers, documenting solutions, analyzing feedback, and proactively identifying areas for improvement. You'll be the problem-solver, the knowledge guru, and the friendly voice that turns technology challenges into seamless experiences for ITC customers.

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Responsibilities

• Provide technical support to customers via phone, email, and other channels.
• Diagnose and troubleshoot technical issues with ITC products and services.
• Research and provide accurate information and solutions to customer inquiries.
• Document solutions and maintain knowledge base articles for future reference.
• Analyze customer feedback and identify areas for product and service improvement.
• Collaborate with internal teams to resolve complex technical issues.
• Stay updated on the latest features and functionalities of ITC products and services.
• Maintain a positive and helpful attitude throughout all customer interactions.

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Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Minimum 1-2 years of experience in technical support or customer service.
• Strong technical knowledge and analytical skills.
• Excellent communication and interpersonal skills with the ability to explain complex technical concepts in a clear and concise manner.
• Problem-solving skills and the ability to think critically and creatively.
• Proficiency in computer skills, including basic office applications and ticketing systems.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability, a willingness to learn, and a passion for exceeding customer expectations.