Zomato Recruitment 2024

As a Front Desk Manager at Zomato, you'll be the maestro of the first impression, ensuring every customer interaction is efficient, friendly, and memorable. You'll wear many hats, from welcoming and assisting customers to managing deliveries and resolving issues, playing a pivotal role in Zomato's customer satisfaction.

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Responsibilities

• Greet and welcome customers, providing clear and helpful information about Zomato services.
• Manage customer inquiries and requests efficiently, resolving issues promptly and professionally.
• Monitor delivery orders and communicate updates to customers, ensuring timely and accurate service.
• Coordinate with delivery partners and restaurants to address any delivery concerns or delays.
• Maintain a clean, organized, and welcoming front desk environment.
• Process payments and handle cash transactions accurately and securely.
• Generate reports and track key performance indicators for the front desk operations.
• Uphold the highest standards of customer service and professionalism.

Zomato Careers

Skills:

• Minimum Bachelor's degree or equivalent preferred.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in computer applications (e.g., Google Suite, CRM systems).
• Positive and professional demeanor with a passion for customer service.
• Ability to work independently and as part of a team.
• Attention to detail and a meticulous approach to work.