Jio Recruitment 2023

As a Front Office Executive at Jio, you will play a crucial role in providing exceptional customer service and ensuring a positive first impression for our valued customers. You will be responsible for handling various tasks, including:

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Responsibilities

• Greeting and welcoming customers in a friendly and professional manner.
• Answering customer inquiries and resolving their issues efficiently and effectively.
• Processing customer transactions, including bill payments and new connection requests.
• Maintaining accurate and updated records of customer interactions.
• Generating reports and analyzing customer data.
• Assisting with administrative tasks, such as filing and scheduling appointments.
• Upselling and cross-selling Jio products and services.
• Maintaining a clean and organized work environment.
• Adhering to company policies and procedures.
• Contributing to a positive and collaborative team environment.

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Skills

• Minimum of 1 year of experience in a customer service or front office role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.
• Fluency in English and Hindi is required.
• Knowledge of Jio products and services is a plus.
• Positive and professional attitude.
• Customer-centric approach.
• Ability to work independently and as part of a team.