Wipro Recruitment 2023

We are seeking passionate and customer-centric individuals to join our team as Customer Service Representatives. In this crucial role, you will play a pivotal role in providing exceptional customer service, resolving customer inquiries and complaints, and enhancing brand loyalty.

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Responsibilities:

• Respond to customer inquiries and requests promptly and professionally via phone, email, chat, and other channels.
• Gather information and troubleshoot customer issues efficiently, aiming for first-contact resolution.
• Provide accurate and up-to-date information about Wipro products and services.
• Offer solutions and recommendations to address customer needs and concerns.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department.
• Identify and analyze customer feedback to improve service and product offerings.
• Adhere to all company policies and procedures, including regulatory compliance.
• Contribute to a positive and supportive work environment.

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Skills:

• Bachelor's degree in business administration, customer service, or a related field (preferred).
• 0-2 years of experience in customer service or a related field (preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Active listening and empathy towards customer concerns.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Strong computer skills and proficiency in relevant software (e.g., Microsoft Office Suite).
• Bilingual (English/Hindi) a plus.