ITC Limited Recruitment 2023

We are seeking passionate and customer-centric individuals to join our team as Customer Experience Agents. In this vital role, you will play a crucial part in providing exceptional customer service, resolving customer queries and complaints, and promoting positive brand perception.

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Responsibilities

• Respond to customer inquiries and requests promptly and professionally through various channels (phone, email, chat).
• Gather information and troubleshoot customer issues efficiently, aiming for first-call resolution.
• Provide accurate and up-to-date information about ITC products and services.
• Offer solutions and recommendations to address customer needs and concerns.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department.
• Identify and report trends in customer feedback to improve service and product offerings.
• Adhere to all company policies and procedures, including regulatory compliance.
• Contribute to a positive and supportive work environment.

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Skills

• Bachelor's degree in any relevant field (e.g., Business Administration, Marketing, Communication) or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Active listening and empathy towards customer concerns.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Strong computer skills and proficiency in relevant software.
• Fluency in English and additional Indian languages (preferable).
• Positive attitude and a passion for providing exceptional customer service.