Uniliver Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to Unilever's customers. This includes resolving customer inquiries and complaints, providing product and technical support, and processing orders. The ideal candidate will be customer-oriented, have excellent communication skills, and be able to work independently and as part of a team.

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Responsibilities:

• Answer customer inquiries and complaints via phone, email, and chat
• Provide product and technical support to customers
• Process orders and cancellations
• Escalate complex issues to the Customer Service Manager
• Maintain accurate records of customer interactions
• Stay up-to-date on Unilever products and services

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Skills:

• Excellent customer service skills
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team
• Ability to work under pressure
• Proficient in Microsoft Office Suite

Qualifications:

• Bachelor's degree in business, customer service, or a related field
• 1-2 years of experience in customer service
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to work under pressure