ITC Limited Recruitment 2023

We are seeking a passionate and customer-centric individual to join our growing team as a Customer Service Representative. This role plays a crucial part in ensuring our customers receive exceptional support and have a positive experience with ITC services.

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Responsibilities

• Answer customer inquiries:
  • Respond to incoming calls, emails, and chat messages from customers promptly and courteously.
  • Understand customer concerns and identify the root of their issues.
  • Provide accurate and up-to-date information on ITC products, services, and policies.
  • Clarify doubts and answer questions comprehensively and professionally.
• Resolve customer issues:
  • Analyze customer problems effectively and identify suitable solutions.
  • Utilize technical knowledge and problem-solving skills to resolve issues efficiently.
  • Follow established procedures and protocols to ensure proper resolution.
  • Escalate complex issues to the appropriate departments for further assistance.
• Build customer relationships:
  • Foster a positive and helpful attitude throughout all interactions.
  • Go the extra mile to exceed customer expectations and provide a satisfying experience.
  • Build rapport with customers and establish trust in the ITC brand.
• Contribute to continuous improvement:
  • Document customer interactions and issue resolutions accurately.
  • Provide feedback and suggestions for improving customer service processes.
  • Stay updated on new ITC products, services, and policies.

ITC Limited Careers

Skills

• Bachelor's degree (preferred).
• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Proficient in MS Office Suite.
• Fluency in English (both written and spoken).
• Passion for customer service and a commitment to delivering exceptional experiences.