Nykaa Recruitment 2023

Nykaa, India's leading beauty and lifestyle platform, is seeking passionate and service-oriented individuals to join our growing team as Customer Service Trainees. If you have a knack for helping people and are eager to learn about the beauty industry, this is the perfect opportunity for you.

Nykaa Jobs near me

Responsibilities

• Respond to customer inquiries and complaints:
  • Answer phone calls, emails, and chats from customers promptly and courteously.
  • Understand customer concerns and identify the root of their issues.
  • Provide accurate and up-to-date information on Nykaa products, services, and policies.
  • Resolve customer issues efficiently and effectively.
• Maintain and enhance customer relationships:
  • Build rapport with customers and foster a positive and helpful experience.
  • Go the extra mile to exceed customer expectations and provide a satisfying experience.
  • Actively listen to customer feedback and suggestions for improvement.
• Learn and grow:
  • Undergo comprehensive training on Nykaa products, services, and customer service best practices.
  • Attend workshops and webinars to continuously improve your skills and knowledge.
  • Seek feedback and actively work on improving your performance.
• Contribute to team success:
  • Work collaboratively with other team members to ensure smooth customer service operations.
  • Share knowledge and expertise with colleagues.
  • Maintain a positive and supportive work environment.

Nykaa Careers

Skills

• Bachelor's degree (preferred).
• Fresh graduates or candidates with less than 1 year of experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Proficient in MS Office Suite.
• Fluency in English is mandatory.
• Passion for the beauty industry and a desire to learn.
• Customer-centric and service-oriented mindset.