Indigo Recruitment 2023

As a Customer Care Associate at Indigo, you will be the face of the company,

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Responsibilities

• Answering phone calls, emails, and social media inquiries from passengers with various needs and concerns.
• Providing accurate and helpful information about Indigo's flights, services, and policies.
• Resolving passenger issues promptly and professionally, exceeding expectations.
• De-escalating difficult situations and maintaining a calm and courteous demeanor.
• Documenting all interactions and ensuring timely resolution of issues.

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Skills

• Minimum Graduation in any stream.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Experience in customer service or a related field is a plus.
• Pleasant personality and a genuine passion for serving others.
• Fluency in English and Hindi.
• Ability to work in shifts as required.