Rapido Recruitment 2023

Rapido, a leading provider of on-demand delivery and logistics services, is seeking a passionate and customer-centric individual to join our dynamic team as a Client Service Specialist. As a Client Service Specialist, you will play a crucial role in ensuring a positive and seamless customer experience for our valued clients.

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Responsibilities

• Provide first-line client service via phone, email, and chat, handling client inquiries, complaints, and concerns promptly and professionally.
• Gather and analyze client feedback to identify areas for improvement and enhance our client service experience.
• Resolve client issues effectively, ensuring their satisfaction and maintaining a positive brand image.
• Stay up-to-date on Rapido's products, services, and promotions to provide accurate and up-to-date information to clients.
• Escalate complex issues to senior client service personnel when necessary.

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Skills

• Bachelor's degree in Business Administration, Customer Relationship Management, or a related field.
• 1-2 years of experience in client service or a related field.
• Freshers with a strong academic background in customer service and a willingness to learn on the job are also encouraged to apply.
• Excellent communication and interpersonal skills, with the ability to build rapport and connect with people from diverse backgrounds.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Proficient in Microsoft Office Suite.