Position title
Vadilal Recruitment 2023 - Job Vacancy Near Me - Help Desk Post
Job Location
India
Remote work from: IND
Base Salary
USD11,200-USD19,500 Per month
Qualifications
12th pass/ Graduate
Employment Type
Full-time
Description
Vadilal Recruitment 2023
We are seeking a tech-savvy and customer-oriented Help Desk Specialist to join our dynamic IT Support team. As a Help Desk Specialist, you will be responsible for providing first-line technical support to our employees, resolving IT issues promptly and effectively, and contributing to the overall efficiency and productivity of our organization.
Vadilal Jobs Near Me
Responsibilities:
- Provide first-line technical support to employees via phone, email, and chat, troubleshooting and resolving a wide range of IT issues, including hardware, software, network, and connectivity problems.
- Document and track all support tickets, ensuring timely resolution and maintaining accurate records.
- Escalate complex issues to senior IT support personnel when necessary.
- Stay up-to-date on the latest IT trends, technologies, and troubleshooting techniques.
- Proactively identify and address potential IT issues to prevent disruptions and minimize downtime.
- Contribute to the creation and maintenance of IT knowledge base and documentation.
- Maintain a positive and professional demeanor when interacting with employees and providing support.
Vadilal Careers
Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in IT support, preferably in a help desk or technical support role.
- Strong technical skills and knowledge of hardware, software, networking, and troubleshooting methodologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Problem-solving and analytical skills to identify the root cause of IT issues and implement effective solutions.
- Proficient in Microsoft Office Suite.
Hiring organization
Date posted
December 5, 2023
Valid through
March 31, 2024
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