Uniliver Recruitment 2023

The Customer Service Representative is responsible for providing excellent customer service to Unilever customers. This includes answering questions, resolving complaints, and processing orders. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer incoming calls from customers in a friendly and professional manner.
• Gather information about customer inquiries and complaints.
• Research and resolve customer issues in a timely and efficient manner.
• Process orders and provide customers with accurate and up-to-date information about products and services.
• Maintain accurate records of customer interactions.
• Work with other departments to resolve complex customer issues.
• Stay up-to-date on Unilever products and services.
• Promote Unilever products and services to customers.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Bilingual in English and Hindi (or other relevant language) is a plus.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Experience in a call center environment is a plus.