Colgate Recruitment 2023

Colgate is seeking a highly motivated and results-oriented Collection Agent to join our team. As a Collection Agent, you will be responsible for contacting customers via phone and email to collect overdue payments, while maintaining a positive customer experience. You will work closely with our team of collection specialists to develop and implement payment plans with customers, negotiate debt settlements, and update customer records.

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Responsibilities:

• Contact customers via phone and email to collect overdue payments
• Develop and implement payment plans with customers based on their individual circumstances
• Negotiate debt settlements with customers
• Update customer records and track account status
• Comply with all applicable laws and regulations related to debt collection
• Stay up-to-date on collection techniques and best practices

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to negotiate and resolve customer issues
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite