Tata Play Recruitment 2023

Tata Play is seeking a dedicated and customer-centric individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued subscribers, ensuring their satisfaction and loyalty. You will handle a variety of customer inquiries, complaints, and requests, working diligently to resolve issues and maintain a positive customer experience.

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Responsibilities:

• Handle customer inquiries, complaints, and requests promptly and professionally via phone, email, and chat
• Understand and resolve customer issues related to Tata Play services, including subscription plans, billing, technical support, and account management
• Provide accurate and consistent information to customers regarding Tata Play services, policies, and procedures
• Proactively identify and escalate complex customer issues to the appropriate team for further assistance
• Maintain detailed records of customer interactions and resolutions
• Adhere to company policies and procedures related to customer service and data handling

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Skills:

• Excellent communication and interpersonal skills
• Ability to listen attentively and understand customer needs
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Patience and empathy to handle difficult customer situations
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software