Vadilal Recruitment 2023

Vadilal is seeking a highly motivated and customer-centric Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a key role in providing excellent customer service and support to Vadilal's customers. You will be responsible for a variety of tasks, including:

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Responsibilities:

• Answer customer inquiries promptly and accurately through various channels, such as phone, email, and social media
• Resolving customer issues in a timely and efficient manner by identifying and addressing the root cause of the problem
• Providing information about Vadilal's products and services, including product features, pricing, and availability
• Handling customer complaints and feedback in a professional and courteous manner, and working to resolve them to the customer's satisfaction

Vadilal Careers

Skills

• Strong customer service and communication skills
• Ability to build and maintain relationships
• Ability to work independently and as part of a team
• Good understanding of the FMCG industry
• Experience with CRM software is a plus