Position title
Lenovo Recruitment 2023 - Fast Job Search - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD16,800-USD21,000 Per month
Qualifications
12th pass/Graduate
Employment Type
Full-time
Description
Lenovo Recruitment 2023
Lenovo is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. As a Customer Service Manager, you will play a key role in leading and managing a team of Customer Service Representatives to provide excellent customer service and support to Lenovo's customers. You will be responsible for a variety of tasks, including:
Lenovo Jobs near me
Responsibilities:
- Develop and implement customer service strategies and procedures
- Manage and coach a team of Customer Service Representatives
- Monitor and track customer satisfaction metrics
- Identify and resolve customer issues
- Escalate complex issues to the appropriate team
- Collaborate with other departments to improve the customer experience
Lenovo Careers
Skills:
- Bachelor's degree in business administration, customer service, or a related field
- 5+ years of experience in customer service management, with at least 3 years of experience in a leadership role
- Strong leadership and management skills
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Ability to manage multiple projects and meet deadlines
- Experience with customer relationship management (CRM) software is a plus
Hiring organization
Date posted
November 10, 2023
Valid through
March 31, 2024
PDF Export
