Indigo Recruitment 2023

Indigo Customer Service Managers are responsible for leading and managing a team of customer service representatives to ensure that Indigo's customers receive excellent customer service. They work closely with other departments within Indigo, such as sales, marketing, and operations, to ensure that Indigo's customer service department is meeting the needs of the business.

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Responsibilities

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Track and measure customer service performance
• Identify and resolve customer service issues
• Provide support to customer service representatives
• Develop and implement customer service training programs
• Work with other departments within Indigo to ensure that customer service is aligned with overall business goals

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Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to develop and implement customer service strategies
• Experience with customer service software and tools
• Ability to work independently and as part of a team