Indigo Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Indigo customers via phone, email, and chat. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as the ability to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Escalate customer issues to the appropriate team or department as needed.
• Document customer interactions in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Stay up-to-date on product and service changes.
• Provide feedback on customer service processes and procedures.

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Skills:

• Excellent customer service skills
• Strong communication skills
• Ability to work independently and as part of a team
• Ability to problem-solve and think critically
• Ability to work under pressure
• Proficiency in Microsoft Office Suite