Flipkart Recruitment 2023

The Help Desk Associate is responsible for providing excellent customer service to Flipkart customers via phone, email, and chat. This position requires a strong understanding of Flipkart products and services, as well as the ability to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot customer issues with Flipkart products and services
• Escalate customer issues to the appropriate team as needed
• Provide feedback on customer feedback to improve the customer experience
• Maintain a positive and professional demeanor at all times

Flipkart Careers

Skills:

• Excellent communication skills, both written and verbal
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to troubleshoot technical issues
• Proficient in Microsoft Office Suite

Qualifications:

• Bachelor's degree in a related field
• 1+ years of customer service experience
• Experience with e-commerce or retail customer service a plus