Vadilal Recruitment 2023

The Customer Service Manager is responsible for leading the customer service team and ensuring that customers receive a high-quality experience. The ideal candidate will have a strong understanding of customer service principles and be able to manage and motivate a team.

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Responsibilities:

• Lead the customer service team and ensure that customers receive a high-quality experience
• Develop and implement customer service policies and procedures
• Train and develop customer service representatives
• Monitor customer satisfaction levels and take corrective action as needed
• Work with other departments to resolve customer complaints

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Skills:

• Strong understanding of customer service principles
• Experience in managing and motivating a team
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Ability to resolve customer complaints