Wipro Recruitment 2023

The Help Desk Analyst is responsible for providing technical support to Wipro's employees and customers. They will be responsible for answering phone calls, responding to emails, and resolving technical issues.

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Responsibilities:

• Answer phone calls and respond to emails from employees and customers.
• Troubleshoot technical issues and provide solutions.
• Escalate issues to the appropriate team or department as needed.
• Document all technical issues and resolutions.
• Keep up-to-date on the latest technical developments.

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Skills:

• Excellent verbal and written communication skills.
• Strong technical troubleshooting skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of a variety of operating systems and software applications.

Qualifications:

• Bachelor's degree in computer science or a related field.
• 1-2 years of experience in IT support.
• Excellent communication and interpersonal skills.
• Strong technical troubleshooting skills.
• Ability to work independently and as part of a team.