Accenture Recruitment 2023

The Customer Success Manager is responsible for ensuring that Accenture's customers are successful in using its products and services. They will be responsible for understanding customer needs, providing support, and resolving issues.

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Responsibilities:

• Understand customer needs and expectations.
• Provide support to customers through a variety of channels, including phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Identify opportunities to improve customer satisfaction.
• Work with other teams to ensure that Accenture's products and services meet customer needs.

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Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Knowledge of the technology industry.

Qualifications:

• Bachelor's degree in business administration or a related field.
• 2-5 years of experience in customer success or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.