HDFC Bank Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to HDFC Bank customers. This includes answering customer questions, resolving customer issues, and providing customer support through a variety of channels, including phone, email, and chat. The Customer Support Analyst must be able to work independently and as part of a team, and must have strong customer service and troubleshooting skills.

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Responsibilities:

• Answer customer questions about HDFC Bank products and services
• Resolve customer issues in a timely and efficient manner
• Provide customer support through a variety of channels, including phone, email, and chat
• Build and maintain positive relationships with customers
• Work independently and as part of a team
• Stay up-to-date on HDFC Bank products and services
• Escalate customer issues to management as needed

HDFC Bank Careers

Skills and Qualifications:

• Bachelor's degree in business administration or a related field.
• 5+ years of experience in customer service management.
• Strong customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.