Meesho Recruitment 2023

The Customer Service Manager is responsible for leading and managing the customer service team at Meesho. This includes developing and implementing customer service strategies, managing customer service operations, and ensuring that customer service goals are met. The Customer Service Manager must have a strong understanding of customer service best practices and be able to build and maintain a high-performing team.

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Responsibilities:

• Develop and implement customer service strategies that align with Meesho's overall business goals.
• Manage customer service operations, including staffing, scheduling, and training.
• Ensure that customer service goals are met, such as customer satisfaction metrics and first-call resolution rates.
• Build and maintain a high-performing customer service team.
• Partner with other departments to improve the customer experience.
• Represent Meesho to customers and stakeholders.

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Skills:

• Strong accounting and financial analysis skills
• Experience with financial reporting standards (e.g., IFRS, GAAP)
• Ability to manage risk and ensure compliance
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• 5+ years of experience in customer service management.
• Strong understanding of customer service best practices.
• Experience with customer service software and tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work independently and as part of a team.