Capgemini Recruitment 2023

The Customer Care Executive is responsible for providing excellent customer service to Capgemini's clients. This includes answering customer questions and resolving their issues in a timely and efficient manner. The Customer Care Executive must also be able to build rapport with customers and understand their needs.

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Responsibilities:

• Answer customer questions and resolve their issues in a timely and efficient manner.
• Build rapport with customers and understand their needs.
• Escalate customer issues to the appropriate level as needed.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Collect customer feedback and use it to improve customer service processes.
• Stay up-to-date on Capgemini products and services.
• Other duties as assigned.

Capgemini Careers

Skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team
• Problem-solving skills
• Ability to work under pressure
• Proficiency in Microsoft Office Suite

Qualifications:

• Bachelor's degree in a related field
• 1+ years of experience in customer service
• Experience with a CRM system