Hero Recruitment 2023

The Customer Service Executive is responsible for providing excellent customer service to Hero customers. This includes answering customer questions and concerns, resolving customer issues, and ensuring that customers are satisfied with their Hero experience.

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Responsibilities:

• Answer customer questions and concerns via phone, email, chat, and social media
• Resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate department as needed
• Document customer interactions in the CRM system
• Provide feedback to the Customer Service Manager on customer trends and feedback
• Stay up-to-date on Hero products and services
• Participate in ongoing training and development programs

Hero Careers

Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional and calm manner
• Ability to work under pressure
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Qualifications:

• Bachelor's degree in business, customer service, or a related field
• 1-2 years of experience in customer service
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional and calm manner