Emami Recruitment 2023

The Help Desk Specialist is responsible for providing first-level technical support to Emami employees and customers. This includes answering phone calls, responding to emails, and troubleshooting computer problems. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.

Emami Jobs near me

Responsibilities:

• Answer phone calls and respond to emails from employees and customers with technical problems.
• Prioritize and troubleshoot computer problems.
• Escalate unresolved issues to the next level of support.
• Document all support cases in the help desk ticketing system.
• Keep up-to-date on the latest software and hardware releases.
• Train employees on how to use Emami's IT resources.
• Work with other IT staff to resolve complex technical issues.

Emami Careers

Skills:

• Strong customer service skills
• Technical aptitude
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite
• Experience with help desk ticketing systems
• Experience with computer hardware and software

Qualifications:

• Bachelor's degree in Computer Science or a related field
• 1-2 years of experience in a help desk role