Myntra Recruitment 2023

The Customer Care Associate is responsible for providing excellent customer service to Myntra customers. This includes resolving customer inquiries and complaints, processing orders and returns, and providing product and service information. The Customer Care Associate must be able to work independently and as part of a team, and must be able to handle customer interactions in a professional and respectful manner.

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Responsibilities:

• Answer customer inquiries and complaints via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Process orders and returns
• Provide product and service information
• Upsell and cross-sell products and services
• Stay up-to-date on Myntra products and promotions
• Work independently and as part of a team
• Handle customer interactions in a professional and respectful manner

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Skills and Qualifications:

• Bachelor's degree in a related field
• 1+ year of experience in customer service
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer interactions in a professional and respectful manner
• Proficiency in Microsoft Office Suite
• Strong customer service and problem-solving skills
• Ability to work under pressure and meet deadlines