Tata Steel Recruitment 2023

The Customer Service Manager is responsible for leading the customer service team at Tata Steel. This includes managing the team's day-to-day operations, ensuring that customers receive excellent service, and developing and implementing new customer service initiatives.

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Responsibilities:

• Manage the customer service team, including hiring, training, and performance management.
• Ensure that customers receive excellent service, both in person and over the phone.
• Develop and implement new customer service initiatives.
• Monitor and analyze customer satisfaction data.
• Work with other departments to ensure that customer needs are met.

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Skills:

• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field.
• 5+ years of experience in customer service, with at least 3 years of experience in a management role.
• Proven track record of success in leading and motivating customer service teams.
• Strong understanding of customer service principles and best practices.