Indigo Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Indigo customers via phone, email, and chat. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as the ability to resolve customer issues in a timely and efficient manner.

Indigo Jobs near me

Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Escalate customer issues to the appropriate team or department as needed.
• Document customer interactions in the CRM system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Stay up-to-date on product and service changes.
• Provide feedback on customer service processes and procedures.

Indigo Careers

• Skills:
  • Excellent customer service skills
  • Strong communication skills
  • Ability to work independently and as part of a team
  • Ability to problem-solve and think critically
  • Ability to work under pressure
  • Proficiency in Microsoft Office Suite

  Qualifications:

  • Bachelor's degree in business, customer service, or a related field
  • 1-2 years of customer service experience
  • Experience with CRM systems